Shipping & Returns
Shipping Policy
At Truuce, we’re committed to delivering your order promptly and efficiently.
Shipping Coverage
We proudly ship to all 50 states and military bases, making sure our products are accessible to everyone across the country.
Processing Time
We typically process and ship orders within 1-2 business days. Once your order is shipped, you'll receive a confirmation email with a tracking number so you can follow its journey.
Shipping Rates
We offer standard shipping rates, and we also provide expedited options if you need your items sooner. Shipping costs will be calculated at checkout based on your location and the shipping method you select.
Delivery Times
Delivery times vary based on the shipping method and your location. Standard shipping usually takes 3-7 business days, while expedited options will get your order to you faster. Please note that delivery times are estimates and can be affected by factors like weather or carrier delays.
International Shipping
Unfortunately, we do not offer international shipping at this time. As we grow, we look forward to offering international shipping.
If you have any questions about your shipment or need further assistance, feel free to reach out to us at hello@truuce.com. We’re here to help and ensure you have a smooth shopping experience with us!
Return Policy
At Truuce, your satisfaction is our top priority. If you’re not entirely happy with your purchase, we’re committed to making it right.
Returns
30-Day Return Window: You have 30 days from the date of purchase to return any item. To qualify for a return, the item must be unused, unwashed, and in its original condition with all original packaging intact.
Non-Returnable Items: Certain items, such as washed or used products, final sale products, personalized items, and gift cards, are not eligible for return.
To initiate a return, exchange, or warranty claim, or if you have any questions, please contact us at hello@truuce.com. We’re here to help and ensure you’re completely satisfied with your experience at Truuce.
Exchanges
If you need a different size, color, or product, we’re happy to offer exchanges within the 30-day return period, provided the item meets the return criteria.
Refunds
Once we receive and inspect your returned item, we’ll process your refund to the original payment method. Please allow 10-14 business days for the refund to appear on your statement.
1-Year Warranty
We offer a 1-year warranty on our products against defects in materials and workmanship. If you encounter any issues, please contact us at hello@truuce.com and we’ll work to resolve these issues.
To initiate a return, exchange, or warranty claim, or if you have any questions, please contact us at hello@truuce.com. We’re here to help and ensure you’re completely satisfied with your experience at Truuce.